Refund Policy

 

Refund Policy

We offer within 14 days after you received your item(s) – Which means we will refund your money if your items are broken within 14 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. 

Avoid sending the order to our manufacturer as we have a dedicated warehouse able to received returns. Package that was deliberately returned to our manufacturer will not be honored for refund or replacement.

 

We advice to customers to check the product specifications of the product to avoid disappointment. Please double check the product specifications and measurements such as dimension, size, color, material and the product inclusion of the order. 


We strongly suggest that orders received must be tried and tested for any issues within 14days from the date the order was delivered so we can arrange a replacement. If in any case, you received a broken or damaged items please report the issue to us within 14 days from the date delivered for replacement or refund.

We do not recommend deliberately returning the product/s to our manufacturer for refund as we have a dedicated warehouse to accept returns. Products returned to our manufacturer will not be honored or refunded.

Accepted For Refund/Return

Damaged Item – If the item you received is with visible damage, such as broken pieces or cracks. (Photo/Video Required). The issue must be reported within the warranty period. Note: Damage” or “Broken” a photo or video must be presented. You may need to return the item back to us.

Defective Item – if item (e.g. electronic items) is now working properly. Photo/Video is required to show the defect for assessment. The issue must be reported within the warranty period.

Wrong Item Delivered – If the item you received is an incorrect product (e.g. you ordered a bed but you received a mug) The issue must be reported within the warranty period.

Note: Damage” or “Broken” a photo or video must be presented. You may need to return the item back to us.

REFUND TIME FRAME

Every refund request will be investigated by our fulfillment department and it will take 2 – 3 working days to process due to the high volume of orders. 

We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.

We reserve the right to refuse a refund if it has been over 5 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.

REFUND FORMAT (EMAIL)

Subject: [Order Number] Refund ex. 12345 Refund

Body: Attach clear photos that show the damage


REQUIREMENTS FOR REFUND:

  • Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
  • Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
  • Refund process might take up to 2 weeks progression for verification purpose.
  • Full Refund will be given if customers provided Full Information regarding defective item.
  • Full Refund if the parcel is not delivered within our promised delivery time frame.

NO REFUNDS (AFTER 14 DAYS RECEIVED THE PARCEL)

We do not accept AFTER 14DAYS RECEIVED THE PARCEL. If you receive a damaged item, please contact us at contact@pinkyshop.co within 14days received the parcel and provide the following information: 

RETURN POLICY

To initiate your return simply email us at contact@pinkyshop.co

Email us a Return Request Via contact@pinkyshop.co

Subject: RMA Request

Message: Please make sure to include your Order # (provided in confirmation email) 

Requirements for Returns:

  • Must include a valid original purchase order number provided by www.pinkyshop.co (All purchases made outside of www.pinkyshop.co must contact their seller regarding returns.) 
  • Returned products must be in their original packaging without any missing contents.
  • Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.

Refunds will be issued after the returns are received.

How to return items:

We want you to be completely satisfied with your purchase. If for any reason you are not, we have made our return process as simple as possible. Please read the following guidelines carefully:

Return Address:

FUYANG LUOHENG ELECTRONIC & TECHNOLOGY CO. LTD
ROOM 304, BUILDING 6th
FUYANG QINGWANG INDUSTRIAL AREA
FUYANG CITY, ANHUI PROVINCE
China 236000

Phone: 0086 18205687869

Process:

  1. Pack the item(s) in the original packaging. Ensure that the products are in new and unused condition. This helps us process your return quickly and ensures the item can be resold, allowing us to continue offering competitive prices.
  2. Send the package to the return address listed above. Please note that the customer is responsible for return shipping costs. We recommend using a traceable shipping method to ensure your return arrives safely.
  3. Provide us with proof of the return, including the tracking number. This allows us to anticipate the arrival of your package and expedite the refund process.
  4. Once we have received and inspected the returned items, we will process your refund. Please allow 5-7 business days for the refund to appear in your account, depending on your payment method.

We strive to make your shopping experience as pleasant as possible. If you have any questions about our return policy or need assistance with your return, please don’t hesitate to contact our customer service team. We are here to help!